HEAL‑Kit Resource Hub
Co‑created with people with lived experiences, it highlights the 4 main challenge areas that People with Long COVID face within healthcare interactions and provides solutions to how a Patient Navigator may address these issues.
These challenges are characterized as:
Reasons to Visit
(click photos to enlarge)
Intake
First visit to assess patient needs, symptoms, goals, and appropriate navigation supports.
Routine Follow‑Up
Scheduled follow-up to review progress, ongoing symptoms, care needs, and next steps.
New Symptoms
Contact to discuss and document a new symptom that has developed since the last contact.
Recurrent & Exacerbating Symptoms
Reach out for guidance on a symptom that had improved or resolved but has returned or is ongoing.
Employment & Insurance Support
Support with workplace accommodations, return-to-work planning, disability forms, or insurance issues.
Socioeconomic Support
Assistance connecting to financial, housing, food, transportation, or community support resources.
